Privacy Policy

Privacy Policy for Kitcha Restaurant Management System

Last Updated: May 22, 2026
Welcome to Kitcha, a restaurant management platform developed and maintained by D Sites.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use our restaurant management software, websites, applications, cloud services, and related platforms (collectively referred to as the “Services”).
By accessing or using SyncDine, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you use our Services.
1.1 Business Information
We may collect information related to your restaurant business, including:
  •  Restaurant name 
  •  Branch information 
  •  Business address 
  •  Contact numbers 
  •  Business email addresses 
  •  Tax or registration details 
  •  Billing information 
  •  Subscription details 
1.2 User Account Information
When users create accounts or access the platform, we may collect:
  •  Full name 
  •  Username 
  •  Email address 
  •  Phone number 
  •  Passwords (encrypted) 
  •  User role and permissions 
  •  Login activity 
  •  IP address 
  •  Device and browser information 
1.3 Restaurant Operational Data
SyncDine processes operational restaurant data, including:
  •  Orders and invoices 
  •  Menu items and pricing 
  •  Inventory and stock records 
  •  Customer records 
  •  Reservation details 
  •  Staff attendance and payroll information 
  •  Sales reports and analytics 
  •  Kitchen operations data 
  •  Delivery records 
1.4 Payment Information
Payments may be processed through secure third-party payment providers. We may store:
  •  Transaction references 
  •  Billing history 
  •  Subscription status 
  •  Payment confirmations 
We do not store complete debit or credit card information on our servers unless explicitly stated.
1.5 Automatically Collected Information
We may automatically collect technical information such as:
  •  Browser type 
  •  Device information 
  •  Operating system 
  •  Access timestamps 
  •  Usage statistics 
  •  Error logs 
  •  Cookies and session data 
  •  Performance analytics 

2. How We Use Your Information

We use collected information for the following purposes:
  •  Providing and maintaining the Services 
  •  Managing restaurant operations 
  •  Processing subscriptions and payments 
  •  Customer support and communication 
  •  System security and fraud prevention 
  •  Performance monitoring and troubleshooting 
  •  Improving software features and user experience 
  •  Sending important system notifications 
  •  Legal compliance and regulatory obligations 
  •  Data backups and disaster recovery 

3. Data Ownership

All restaurant operational data entered into SyncDine remains the property of the respective customer or business owner.
SyncDine and D Sites do not claim ownership of your restaurant data.
We only process and store data for the purpose of delivering the Services.

4. Data Storage and Retention

Your data may be stored on secure cloud infrastructure and servers managed directly or through trusted third-party providers.
We retain data:
  •  As long as your account remains active 
  •  As required for legal, financial, or operational obligations 
  •  For backup and disaster recovery purposes 
  •  Until deletion is requested and approved 
After account termination, certain records may remain in backups for a limited retention period before permanent deletion.

5. Data Security

We implement industry-standard security measures to protect your information, including:
  •  SSL/TLS encrypted connections 
  •  Encrypted password storage 
  •  Role-based access controls 
  •  Firewall and server protection 
  •  Secure cloud infrastructure 
  •  Activity monitoring and logging 
  •  Regular software updates 
  •  Backup systems and recovery procedures 
  •  Limited administrative access 
  •  Protection against unauthorized access 
While we take reasonable steps to protect your data, no method of transmission or storage over the internet is 100% secure.

6. User Responsibilities

Users are responsible for:
  •  Maintaining password confidentiality 
  •  Restricting unauthorized access to their accounts 
  •  Managing employee access permissions 
  •  Ensuring lawful use of the platform 
  •  Protecting devices used to access the Services 
SyncDine is not responsible for losses caused by compromised credentials due to user negligence.

7. Sharing of Information

We do not sell your personal or business data.
However, we may share information with:
7.1 Service Providers
Trusted third-party providers assisting with:
  •  Cloud hosting 
  •  Payment processing 
  •  Email delivery 
  •  Analytics 
  •  Customer support 
  •  Infrastructure management 
7.2 Legal Requirements
We may disclose information when required to:
  •  Comply with applicable laws 
  •  Respond to legal requests 
  •  Protect our legal rights 
  •  Prevent fraud or abuse 
  •  Enforce our terms and policies 
7.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, data may be transferred as part of the business transaction.

8. Customer Data Confidentiality

We treat restaurant operational data as confidential.
Our staff and authorized personnel only access customer data when necessary for:
  •  Technical support 
  •  Troubleshooting 
  •  Security investigations 
  •  System maintenance 
All such access is limited and monitored where possible.

9. Cookies and Tracking Technologies

SyncDine may use cookies and related technologies to:
  •  Maintain user sessions 
  •  Improve platform performance 
  •  Remember user preferences 
  •  Analyze usage behavior 
  •  Enhance security 
Users may disable cookies in browser settings, though some features may not function properly.

10. Third-Party Services

Our Services may integrate with third-party services including:
  •  Payment gateways 
  •  SMS providers 
  •  Email services 
  •  Delivery platforms 
  •  Cloud hosting providers 
  •  Analytics tools 
We are not responsible for the privacy practices of third-party services.
Users should review their respective privacy policies separately.

11. Data Backups and Recovery

We maintain periodic backups to reduce the risk of data loss.
However:
  •  Backup schedules may vary 
  •  Restoration times are not guaranteed 
  •  Customers are encouraged to maintain important independent records when necessary 

12. International Data Processing

Depending on infrastructure and service providers, your data may be processed or stored in multiple countries.
By using our Services, you consent to such data transfers where applicable.

13. Children’s Privacy

SyncDine is intended for business and commercial use only.
Our Services are not directed toward children under the age of 13, and we do not knowingly collect personal data from children.

14. Your Rights

Depending on applicable laws, users may have rights to:
  •  Access their data 
  •  Request corrections 
  •  Request deletion 
  •  Restrict certain processing 
  •  Export their information 
  •  Withdraw consent where applicable 
Requests may be submitted through official support channels.

15. Account Suspension or Termination

We reserve the right to suspend or terminate accounts that:
  •  Violate laws or regulations 
  •  Abuse the Services 
  •  Attempt unauthorized access 
  •  Engage in fraudulent or harmful activities 
  •  Violate our Terms of Service 
Data retention following termination may still apply according to legal and operational requirements.

16. Limitation of Liability

While we strive to maintain secure and uninterrupted Services, SyncDine and D Sites are not liable for:
  •  Temporary outages 
  •  Internet-related interruptions 
  •  Third-party service failures 
  •  Unauthorized access caused by user negligence 
  •  Indirect or consequential business losses 
  •  Data loss caused by external attacks beyond reasonable control 
Users are encouraged to maintain operational safeguards and internal security practices.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Changes become effective upon posting the updated version on our website or Services.
Continued use of the platform after updates constitutes acceptance of the revised policy.

18. Contact Information

For privacy-related concerns, support requests, or legal inquiries, contact:
SyncDine by D Sites
Website: SyncDine Official Website
Company: D Sites
Phone: +92 304 1234567
Email: support@dsites.pk

19. Consent

By using SyncDine Restaurant Management System, you acknowledge that you have read, understood, and agreed to this Privacy Policy.