Refund Policy

Refund Policy

Effective Date: June 21, 2026
Thank you for choosing our services. We are committed to providing a transparent purchasing experience and encourage all prospective customers to evaluate our platform thoroughly before making a purchase.
Free Trial Before Purchase
To help customers make informed decisions, we offer a free trial period that allows users to explore and evaluate the software's features, functionality, and suitability for their business needs before subscribing to a paid plan.
We strongly encourage all users to utilize the free trial period and ensure that the platform meets their requirements prior to making any payment.
No Refund Policy
Due to the digital nature of our software products and services, all purchases are final and non-refundable.
By purchasing a subscription, license, or service plan, you acknowledge that:
  • You have had the opportunity to evaluate the platform through the free trial.
  • You have reviewed the features, pricing, and system requirements before purchase.
  • You understand that access to digital services and software is granted immediately upon payment.
  • You agree that refunds will not be provided for reasons including, but not limited to:
    • Change of mind.
    • Failure to use the service.
    • Lack of technical knowledge.
    • Business closure or operational changes.
    • Dissatisfaction with features that were clearly described before purchase.
    • Failure to cancel a subscription before renewal.
    • Compatibility issues not previously verified during the trial period.
    • Incorrect plan selection by the customer.
    • Accidental purchases.
Subscription Renewals
Customers are responsible for managing their subscriptions and renewal settings. Failure to cancel a subscription before the renewal date does not qualify for a refund.
Subscription fees paid for renewed billing periods are non-refundable once processed.
Exceptional Circumstances
Although our general policy is that all sales are final, refund requests may be considered solely at our discretion in the following limited circumstances:
Duplicate Transactions
If a customer is charged more than once for the same subscription or order due to a technical or payment processing error, we will investigate the matter and issue an appropriate refund if the duplicate charge is verified.
Unauthorized Billing Errors
If a payment was processed due to a verified system or billing error on our side, we may review and approve a refund after a thorough investigation.
Refund Request Process
If you believe you qualify under one of the exceptional circumstances listed above, you must submit a refund request within 7 days of the transaction date.
Your request should include:
  • Full name.
  • Registered email address.
  • Transaction ID or invoice number.
  • Description of the issue.
  • Any supporting documentation or screenshots.
Refund requests can be submitted by contacting our support team at:
Email: billing@dsites.pk
Payment Processor Policies
Payments are processed through trusted third-party payment providers, including:
  • Paddle
  • Direct Bank Transfer (available for customers within Pakistan)
Any payment disputes or chargebacks initiated without first contacting our support team may result in temporary suspension or permanent termination of service while the matter is investigated.
Service Availability
Temporary service interruptions, scheduled maintenance, internet connectivity issues, third-party outages, or circumstances beyond our reasonable control do not constitute grounds for a refund.
Policy Changes
We reserve the right to modify or update this Refund Policy at any time. Any changes will become effective upon publication on our website. Continued use of our services after such changes constitutes acceptance of the revised policy.
Contact Us
If you have any questions regarding this Refund Policy, please contact our support team:
Email: support@dsites.pk
Website: syncdine.com
By purchasing any of our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.